Refund Policy

We believe in transparency. This policy explains when refunds are applicable on ZhSMM Panel.

Refunds Are Granted If

• Order is automatically canceled due to service issues
• Order status shows Partial (unused balance refunded)
• Funds were added but not credited due to transaction failure

Refunds Are Not Granted If

• Incorrect link or username was provided
• Account or page became private or deleted
• You changed your mind after placing the order
• System abuse or repeated invalid refund requests

Wallet Refunds Only

All refunds are credited to your wallet balance. Wallet funds can be used for future orders and are non-withdrawable.

Refund Processing Time

Eligible refunds are processed within 24–48 hours. For manual review, please open a support ticket.

Need Help?

Contact our support team on WhatsApp

Last updated: July 30, 2025